Returns Policy

ORDER CANCELLATIONS

We would be very sad to see you go! If there is anything you are concerned about, please just pop us an email and we will try our very best to address all your questions or accommodate as best we can.

If you still want to cancel your order, we honour full refunds within 24 hours of placing your order, provided your order has not yet been sent out for delivery, by emailing info@g-industries.co.za to request the refund.

REFUNDS

Here at G Industries we do not want you being anything less than 100% happy with your product.

If you are unsatisfied with your product, we are happy to accept a return in exchange for either your election of a gift voucher or refund. You need to email letting us know why you are requesting a refund, how you would like to be refunded and then send your product back to us within 14 days of receiving your product. The product must be returned in its original condition and packaging (any product without protective packaging, or with missing contents will not be accepted for returns).

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and, if you have elected a cash refund, a credit will be applied to your credit card or original method of payment, within 10 working days.

Please note: A 5% return administration fee will be deducted if you would prefer a refund for returned products back to your card. For store credit refunds, you will receive the full refund in the form of store credit for the amount purchased which can be used for any future purchases at our store.

UN-RETURNABLE ITEMS

We do not provide refunds for returned products that are opened, used, returned after 14 days, damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use. We are not liable for products that are damaged or lost in transit back to us, therefore please ensure the product is packaged securely when being returned.

We also do not accept returns of the following products:

• Sale items (Only regular priced items may be refunded)

LATE OR MISSING REFUNDS (IF APPLICABLE)

We are sorry to keep you waiting, but there is a lot that needs to happen when processing returns. After receiving an email notification approving your refund, it can take up to 5-10 business days for the full refund to appear back into your card.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@g-industries.co.za.

EXCHANGES (IF APPLICABLE)

We gladly replace items if they are defective or damaged. Send us an email at info@g-industries.co.za with some photos evidencing the damages/defects within 14 days of receipt of your goods. Our team will gladly ship you a replacement ASAP! You may be required to return the damaged goods in order for us to process the claim on our side, in which case we will arrange collection from you.

SHIPPING

If you are returning an item due to something other than it being defective / damaged, you will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to the address specified when organising the return with us.

Alternatively, we can arrange collection on your behalf (we may be able to do this cheaper than you can) and will deduct the cost of return shipping from your refund.